Política de privacidad

1. Introduction

Heartline ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.

2. Information We Collect

We collect account information, profile data, communications, translation data, usage data, and device information to provide the Service.

3. How We Use Your Information

We use your data to provide real-time translation, match you with users, send notifications, analyze usage, and prevent fraud.

4. Translation & AI Processing

Text is processed for translation. Voice and video are ephemerally processed and not retained after calls. We do not use conversation content for advertising.

5. Information Sharing

We do not sell your data. We share only with trusted service providers, other users you interact with, and when required by law.

6. Your Rights

You may access, correct, delete, or export your data at any time. Contact us at support@shaling.ai.

7. Security

We use end-to-end encryption for messages and TLS for data in transit.

8. Children's Privacy

Heartline is for users 18 and older. We do not knowingly collect data from minors.

9. Contact